Introducing New Loyalty Rewards
Today we are excited to announce the beginning of our new loyalty rewards program.Before we share the chocolaty rewards with you, we would like to thank everyone who participated in our first loyalty promotion as we got used to our new software and gave you a peek into how it might work in the future. Congratulations to those who reached 250 points to win a Baseline bar bundle! If you didn’t quite reach that level during the promotion period, never fear, we have plenty more opportunities for you to use your points for free chocolate, and to earn more points.
Earn Points, Get Free Chocolate
Introducing our new tiered loyalty reward program. Earn one point for every dollar you spend, then redeem your points for products. You can redeem your points as soon as you earn them, or save them up for larger rewards, such as a private tasting experience. And the best part is, the points you’ve already earned are available to use right now!Here are all the freebies you can earn at different point levels:
| Points needed | Reward |
| 25 | A mini chocolate square or coin |
| 50 | Any truffle from our collection |
| 100 | A standard chocolate bar (up to a $10 value) |
| 200 | A premium chocolate bar (up to a $25 value) |
| 500 | A featured item |
| 2000 | A chocolate experience |
- Minis – Choose from any of our mini solid chocolates priced up to $1
- Truffles – Choose any confection from our truffle case
- Standard bar – Choose any chocolate bar in our collection priced at $10 or under
- Premium bar – Choose any chocolate bar in our collection priced at $25 or under
- Featured item – This category will rotate as exciting new products become available. Our first featured item is your choice of one of the chocolate books we have in stock.
- Chocolate experience – Book a private tasting event at Chocolopolis for up to 8 people
Say “Farewell” to the Frequent Bar Card
With this new loyalty program in place, we will be phasing out the Frequent Bar Card. Our new program offers you the chance to earn loyalty points on all product purchases*, not just unique bars. Under the new system, all of your purchases earn points, and you have more flexibility in how you redeem those points.For example, you can now purchase ten of the same bar and three truffles and get points for all of it, rather than only getting credit for one bar under the old system. Our new loyalty system is also entirely digital, so you can earn points without having to carry a physical card around with you. 21st century, here we come! If you’re a member of our Frequent Bar Club, we will continue to honor any cards that are still in progress.
Checking your point balance
If you’d like to know which rewards are currently available to you, there are a few ways to check your point balance:
- Ask one of our associates to look up your balance the next time you stop in at our store
- When you make a purchase, your point balance will be printed at the bottom of your receipt
- Call the store or email us at cs@chocolopolis.com, and we will tell you your balance
- In the future, we hope to offer a web-based solution for checking your point balance, but we do not have one available at this time.
FAQ’s
I purchase my chocolate from you on the web. How can I redeem my points?If you place an order through our webstore and you have a large enough point balance, we will send you a follow up email asking if you would like to use your points for any available rewards. If so, we will include your reward with your order.If you know that you have enough points available, you may also include a note in the comment section of your order detailing which reward you would like. Rewards may only be redeemed online with a purchase.I have a Frequent Bar Card started. Can I still turn it in for a free bar?Under the old Frequent Bar Card program, when you bought ten different bars, you could get one free bar up to the value of the most expensive bar on the card. We will continue to honor any cards that are in progress, but they will still be subject to the rules of the original program.Are there any items on which I can’t earn points?Shipping charges, purchases of gift cards, and event and class tickets will not accrue points.Will I earn points for attending a class?Individual event and class tickets will not accrue points, though private events booked at Chocolopolis will earn points.What else can I expect from the loyalty program?This will be our standard loyalty program moving forward, but we will intermittently run promotions where you can earn extra points on featured products or use your points on a special reward for a limited time. Keep an eye on your inboxes and our blog for updates on our latest promotions.